Though it is by no means a full feature list, this overview is definitely the place to start if you've never used the Lansweeper help desk before. The purpose of this article is to familiarize you with some important concepts and terminology related to the help desk and to give you a sense of what is possible. In this article, we'll mainly focus on the ticketing part of the help desk. It also includes a knowledge base to share articles on a variety of topics, a company news widget and a calendar to keep track of meetings, vacation days and more! It boasts a robust ticketing system that allows people to ask each other questions and request support. At its core, the help desk is a resource for sharing knowledge with people inside or outside of your company. From version 6.0 onward, the Lansweeper software includes a fully functional help desk. Cognitive Systems is a Wi-Fi NOW Partner.Ībove: Cognitive Systems, Lansweeper, & Domos discuss how new technology can help ISPs serve their customers better within the smart home.This article provides an introduction to the Lansweeper help desk. For more details watch Cognitive Systems, Domos, and Lansweeper discuss use cases and how they can help ISPs serve their customers better. She also says that the three companies are exploring more ways of combining forces to deliver new, innovative services for ISPs, all of them designed to drive up ISP profitability. The app is a tool for users to actively optimise their own Wi-Fi through for example recommendations on settings and locations,” Amanda Forsyth says. “The idea here is for ISPs to provide an app that allows users to understand their own Wi-Fi usage over time. This offers strong clues as to what additional services could be useful for the household, or perhaps changes in current plans could be recommended,” Amanda Forsyth says.įinally, Wi-Fi optimisation over time can become more accurate when combining more sources of data including the type of device as well as the preferred usage locations within the home. “By combining data from sensing and other sources, ISPs can get a better insights into usage patterns within the home, and – for example – understand how much time users spend in the home and where they spend their time. Such specialised dashboards can readily be integrated into customer service platforms, she says.Ĭognitive also believes that data can be extracted and analysed to discover upsell opportunities for individual households. And this is high value because OPEX spend on customer care and truck rolls can be huge for ISPs,” says Amanda Forsyth. “The more detailed data on usage, location, and device type we can offer ISPs the faster and easier it will be for customer care staff to resolve issues. The first is all about giving ISP customer care staff access to a more rich data dashboard to resolve potential service quality issues. Above: Amanda Forsyth, Director of Product at Cognitive Systems. So what kind of meaningful services can be created out of the three? Cognitive System’s Director of Product Amanda Forsyth says a number of exciting new use cases are possible. The three solutions represent two data sources – sensing and location from Cognitive, device types from Lansweeper – and one remote Wi-Fi management technique for driving down connectivity latency from Domos. The idea is to create a new breed of intelligent services. Now the company is joining forces with Lansweeper and Domos in a bid to combine new sources of smart home data with Wi-Fi remote management. Cognitive Systems has long been one of the leaders in Wi-Fi sensing technology allowing broadband subscribers to detect movements within a home by sensing tiny disturbances in Wi-Fi signals.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |